The Blue Practice

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HOW DO I...
OBTAIN MEDICAL ADVICE BY TELEPHONE?

The practice offers the facility of obtaining advice from the doctor over the telephone by appointment.

HOW DO I...
SEE MY DOCTOR?

You could be offered the following:

  • A telephone or face to face appointment with a GP.
  • A telephone or face to face appointment with a practice nurse.
  • An appointment with a healthcare assistant
  • A telephone appointment with the practice pharmacist to discuss a medication query.

To ensure you get the correct appointment you may be asked for some information about your problem by the reception staff when booking. This information will be treated in the strictest confidence.

Routine Appointments

These can be booked up to four weeks in advance. We try to provide appointments with your usual GP for continuity of care but this is not always possible. Please try to phone in the afternoon to book routine appointments as phone lines tend to be quieter then.

Telephone Appointments

Are suitable for:

  • Results of investigations or blood tests
  • Urine infections
  • Management of minor illness
  • Emergency contraception
  • Medication re-authorisation
  • General health queries

Telephone appointments are five minutes long. It is always best to try to talk to your usual GP.

GP Same Day Appointments

We offer between 20 and 30 on the day appointments which can be booked from 8.00am and are for URGENT cases that need same day attention.

GP Routine Appointments

These can be booked ahead with a GP of your choice and are 10-minute appointments. It is possible to deal with one and sometimes two problems in this time. If your problem is complex or you have more than one, please consider booking a 20-minute (double) appointment. Double appointments may also be appropriate for gynaecological problems, emotional issues and joint infections. If the GP is unable to deal with your problems in one appointment you may be asked to make another appointment. Longer appontments can be arranged at your GP's discretion.

Practice Nurse Appointments

The practice nurses run chronic disease clinics for diabetes, high blood pressure, heart disease, asthma and cronic obstructive pulmonary disease (COPD). They also deal with complex wound problems and dressings, cervical smears and ear syringing.

Healthcare Assistants (HCA) Appointments

The HCA runs a clinic where you can book for blood samples, blood pressure monitoring and ECGs.

HOW DO I...
ASK FOR A HOME VISIT?

If possible please try to telephone before 10.00am. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to receive treatment from a nurse, or indeed arrange hospital attendance. House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.

HOW DO I...
JOIN THE PRACTICE?

When registering, please bring your NHS medical card and birth certificate to the practice and those of any other persons registering with you. If you do not have a medical card, you will be asked to complete a registration form for each person registering with the practice. In addition, all patients will be asked to complete a new patient questionnaire, allowing us to provide medical care in the interim period, while your medical records are transferred from your old practice to this one. When you apply to join the practice you may be offered an appointment to see the doctor and the nurse. You will be asked about past health problems and offered an appointment for a routine health check. This is also an ideal opportunity for you to find out how the practice works and what it has to offer.

If you move out of the practice area, you will be required to register with a new practice as soon as you move. We can provide information about how to find a new practice.

You and Your Doctor

Patients are registered with the practice, not an individual GP. For administrative reasons your medical card will be issued in the name of one of the doctors; however, you can at any time express a preference for a particular doctor, for either all of your medical needs or on a case-by-case basis. We will do our best to respect your choice. It is however always best to try and see the same doctor for any one episode of illness, be that acute or chronic. Nevertheless, do bear in mind that not all the doctors in the practice provide all services and specific doctors may not be immediately available.

HOW DO I...
CHANGE MY DETAILS?

If you move house, change your telephone number or change your name please let us know in order that we can maintain our records. When changing address please check with the receptionist that you still live within our catchment area.

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