Practice Charter


Information Sharing

The practice complies with the Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you eg from district nurses and hospital services.
  • The Freedom of Information (Scotland) Act 2002 aims to increase openness and accountability for information held by public authorities. We in the practice are obliged to help anyone who proposes to make a request for information. We will deal with written requests within 20 working days. NHS Tayside may charge for handling a request; however, there will be a maximum limit on the cost charged to patients.
  • To help you access other services eg reports for insurance companies, solicitors, etc. This will require your written consent and you have the right to see and alter any report before it is forwarded to any second party.
  • When we have a duty to others eg in child protection cases.

Anonymised patient information will also be used at local and national level to help the Health Board and government plan services eg for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.

Freedom of Information Act Publication Scheme

The Freedom of Information (Scotland) Act 2002 came into force on 1st January 2005 and enables any person requesting information from a public body to receive that information, subject to certain exemptions.

The practice publication scheme document is available to view. Please contact the practice manager for more information.


We are continually looking at ways to improve our service to you, the patient, and in order for us to do this we monitor and Audit different aspects of practice activity. From time to time we may ask you to complete a short questionnaire to help us. Your assistance at these times would be appreciated.

Recording of Consultations

From time to time the doctors may wish to make a video recording of their consultations for training purposes. You will be asked for your written consent before any recording is made, and you have the right to have the recording erased at the end of the consultation if you so wish. These recordings will ONLY be seen by other general practitioners.

Zero Tolerance To Violence

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, bad language, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse inflicted on any doctor or member of staff, by a patient or their relatives, will be reported to the police as an assault.

Local Services, Let
The Mailler & Whitelaw Trust D G Lindsay & Son